AHT Tech is a premium global group focusing on Digital Commerce and Experience to assist clients in re-imagining their businesses in this digital era. Through human-centric innovation, our software engineering heritage combined with digital transformation strategy consulting, design thinking, disruptive IT lifecycle solutions, and omnichannel CX solutions, offers real business value to our clients. We diligently work towards offering personalized solutions to help their businesses reach their peak digital performance. As a true technology partner, we are committed to investing in your success by delivering seamless experiences through technological expertise.

 

• Understand user journeys and the technology used in conjunction with Experience Cloud sites to document and facilitate the user’s experience 
• Participate in requirements elicitation sessions with department leaders and other stakeholders to document user processes, business rules, terminology, and development requirements for small and medium sized projects 
• Understand which applications work with or are integrated into the Experience Cloud sites for customers to have a seamless experience 
• Work with DPO to write user stories and acceptance criteria aligned to business requirements for Scrum team backlog based on requirements sessions 
• Participate in UX design sessions to understand how requirements translate into Experience Cloud designs 
• Develop supporting documentation such as process flows and mockups 
• Help DPO pull together documentation for business stakeholders to submit for legal and compliance reviews 
• Provide support to DPO during Sprints to help Scrum team understand business and functional requirements, value, and expectations 
• Learn key portal functionality and backend to determine functional requirements 
• Write SIT and UAT test cases for small and medium sized projects 
• Provide feedback on work in progress, clarify requirements, and ensure development meets defined acceptance criteria 
• Support Quality Assurance testing strategy and plan including writing test scenarios for user acceptance testing and creating data for testing 
• Provide UAT support to business testers 
• Participate in both Business and Technical KT sessions Ensure all documentation is finalized beforehand off to Production Support team 
• Provide training documentation and provide support to business trainers for end user training sessions 
• Assist staff in their efforts to provide tier 2 application support by isolating issues and implementing resolutions within the established IT change control framework 
• Oversee development and maintenance of reports/dashboards using either SFDC report builder/workbench or other reporting tools 
• Communicate effectively with business users on the status of enhancements, projects and open production support tickets 
• Translate Product Support tickets into requirements for bug and enhancement fixes 
• Work with business stakeholders to ensure bug and enhancement requirements are fully understood and approved 
• Work within IT change control process to ensure bug fixes and enhancements are successfully deployed to Production 

Working conditions

• Contract type: Freelance (Collaboration) contract 
• Working time: 8h/day, office time