JOB DESCRIPTION 

• Develop, implement, and regularly iterate upon QA processes, programs, and activities 
• Seek out and deploy new tools and automation opportunities 
• Communicate to project managers, technical leaders, epic leaders & stakeholders on test strategies, risk management, and mitigation plans 
• Define quality and risk for each release 
• Participate in analyzing the trends in live issues and assist in the planning and resolution of said issues 
• Conduct regular one-on-ones with direct reports, providing clear feedback and support 
• Assist with the onboarding and training of new QA staff 
• Lead and automate testing efforts, manage bug reports, and coordinate with developers and Customer Service to ensure functional and high-quality user experiences. 
• Lead the QA process for all web and mobile app submissions and existing releases, including managing bug reports and proactively testing functionality 
• Create detailed test cases, scripting, release notes, and other technical documentation based on specs and tickets. 
• Automate testing where appropriate to prevent regressions. 
• Act as a second-level support to review and reproduce escalated customer inquiries from Customer Service. 
• Communicate effectively with Customer Service, internal developers, other internal QA resources, and external development agencies/vendors regarding bugs, fixes, and releases. 
• Continuously monitor and improve the QA process to enhance efficiency and effectiveness. 

REQUIREMENTS 

• 5+ years of software test management experience in a live operations environment with complex tech stack like ERP/Odoo, Mobile, Web, Cloud Native and Middleware API components with external integrations 
• Experience with tracking sprint metrics (bug burndown, defect escape rates, etc.) and monitoring metrics (crash rates, ANR rates, etc.) 
• Experience with creating test materials, including documentation of best practices, and advocacy of strategies for effective testing and increasing quality 
• Experience working in cross-functional teams 
• Experience working with outsourced QA vendors and managing offshore and/or remote QA teams 
• Proven experience using data to drive quality decisions 
• Create detailed test cases, scripting, release notes, and other technical documentation based on specs and tickets. 
• Automate testing where appropriate to prevent regressions. 
• Hit quality benchmarks as defined by the team. 
• Act as a second-level support to review and reproduce escalated customer inquiries from Customer Service. 
• Communicate effectively with Customer Service, internal developers, other internal QA resources, and external development agencies/vendors regarding bugs, fixes, and releases. 
• Continuously monitor and improve the QA process to enhance efficiency and effectiveness. 
• Manual and automated QA testing methodologies for both web and apps, especially Selenium. 
• Understanding of software development life cycles (SDLC) and QA’s role within them. 
• Selenium or similar testing automation framework. 
• Cross-device testing, both physical and virtual (Browserstack). 
• Proficiency with Atlassian products (Jira/Confluence) or similar project management/bug-tracking tools. 
• Familiarity with continuous integration/continuous deployment (CI/CD) pipelines a plus.

Personal Characteristics: 

• Methodical and organized. 
• Works well both independently and collaboratively. 
• Excellent communication skills & leadership. 
• Technical writing skills. 
• Curious and driven to learn. 

BENEFITS

You will have

• Attractive salary 
• Review salary twice a year
• Performance bonus every quarter/year depend on the entire company‘s performance
• Be consulted and oriented on a clear career path
• Participate in internal training programs to improve skills
• Opportunities to join the language classes such as: English, Japanese, ...
• Working in a friendly, dynamic and professional environment, chances to challenge yourself and fast growing in the career
• Working hours: From Monday to Friday (8 hours/day), flexible check-in, no weekend working

With other benefits

• Social Insurance according to Labor Law
• Join in various annual company trip, New Year Party, internal movement awards and a lot of charity events
• Have a chance for internal training programs to improve professional skills and soft skills
• Annual premium health check 
• 13 days of annual leave per year
• Opportunities to obtain international certificates

ABOUT AHT TECH JSC

• Website: https://www.arrowhitech.com/
• Fanpage: https://www.facebook.com/ahttechcareers/