AHT TECH is a premium global group providing comprehensive technology consulting solutions, specializing in Commerce and Digital Experience in Vietnam. Established in 2007, we have multiple branches and representative offices in Vietnam, Malaysia, Japan. Proud to offer a dynamic working environment with abundant growth opportunities, AHT Tech has become home to over 300 professionals worldwide.

Website: www.arrowhitech.com

JOB TYPE

• Service Contract
• Working hours: Office hours
• Onboard: ASAP
• Salary: Up to 200,000 - 250,000 VND/hour (Gross)

JOB DESCRIPTION

• Act as the main communication point between Chinese-speaking clients and internal IT teams
• Translate and interpret (Chinese ↔ English/Vietnamese) in meetings, emails, and technical documents
• Receive, log, and track IT support requests via ticketing systems
• Clarify client issues and ensure accurate understanding by technical teams
• Follow up on incident status and keep clients updated
• Assist in troubleshooting by gathering required information from users

JOB REQUIREMENT

• Proficiency in Chinese (Mandarin) 
• Bachelor’s degree in IT, Business, or related field (or equivalent experience)
• 1–3 years experience in Project Coordination/IT Helpdesk / Customer Support / Comtor role
• Basic understanding of IT concepts (software, systems, networks)
• Experience with ticketing tools (e.g., Jira, Zendesk, ServiceNow) is a plus
• Strong communication and interpersonal skills
• Detail-oriented, proactive, and able to handle multiple tasks