A1 CONSULTING, a member of AHT HOLDINGS, was established in 2019 with the mission to become the #1 Cloud ERP consulting and implementation unit in Vietnam and the Asia region, partnering with strategic ERP partners including Odoo, Oracle Netsuite, Acumatica, Infor, OpenEducat, and Cuscen.  

In 2023, A1 Consulting was honored with the 20th Sao Khue Award in the category of "Digital Transformation Consulting and Implementation Services" for its contributions to the digital transformation journey in Vietnam. With a diverse ecosystem of solutions, A1 Consulting is ready to accompany Vietnamese businesses on their journey of digital transformation and sustainable development.

We hope you will join A1 to work together and build a long-term relationship, contributing to the company‘s development, and we also expect you to become a key member of the company in the future.

JOB DESCRIPTION 

• Communicate with end-users via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue
• Gauge the severity of incidents by identifying the impact of software or hardware failure on the customer’s business and use appropriate conflict resolution techniques as needed
• Provide customers with frequent, timely updates on case progress and resolution, ensuring a positive customer experience
• Manage the incident lifecycle to ensure the case progresses as planned and that all stakeholders are updated regularly
• Collaborate with cross-functional teams to ensure timely and accurate issue resolution

REQUIREMENTS 

• Graduated from Faculty of Accounting, Audit, Economics - Finance, or Information System
• From 2 years of experience in customer success/service or related role
• Proficient in English, especially speaking
• Experience/Knowledge of ERP systems (Odoo, Oracle, SAP, etc) is an advantage; or have strong desire to learn new technical skills
• Strong negotiation and problem-solving skills
• Good at developing and maintaining positive working relationships
• Excellent multi-tasker with great organizational skills

BENEFITS 

You will have

• Competitive salary based on skills and experience
• 2-month probation with 85% of the official salary
• Review performance according to the company rule (Twice a year)
• Be consulted and oriented on a clear career path
• Participate in internal training programs to improve skills
• Working in a friendly, dynamic and professional environment, chances to challenge yourself and fast growing in the career
• Working hours: From Monday to Friday (8 hours/day), flexible check-in from 8:00-9:00 AM, no weekend working

With other benefits

• Social Insurance according to Labor Law
• Annual health check-up at international hospitals
• 13 days of annual leave per year
• Participation in various company events such as New Year/Year-End Party, Company Trip, Anniversary Celebration, Happy Hour, etc.
• Involvement in volunteering and team-building activities, as well as internal sports competitions (e.g., gaming tournaments, running, football, badminton, etc.)
• Have a chance for internal training programs to improve professional skills, soft skills and foreign languages (English, Japanese, etc.)
• Opportunities to obtain professional certificates

LOCATION

• Hochiminh City Office: 7th Floor, Jea Building, 112 Ly Chinh Thang, Vo Thi Sau Ward, District 3